You can't read every chat
Spot-checking 20 chats a week misses 99%. Systematic problems hide in plain sight for months.
Upload your catalog and chat logs. Get a report in ≈ 1 hour showing every hallucination — with exact dialogue examples.
The cost of unchecked AI chatbots
Real examples found in typical audits
Tidio · Store chat
Typically online
Customer chat · Tidio Lyro
Hallucination detected
Catalog says: 60% cotton, 40% polyester. Customer may return and file a complaint.
Gorgias · Store chat
Typically online
Customer chat · Gorgias AI
Hallucination detected
Store policy: 30-day returns only. Bot promised something you cannot honor.
These dialogues happened in real stores.
You just haven't seen them yet.
What you get in ≈ 1 hour
Tidio Lyro · Fashion DTC · 3,247 dialogues analyzed
Hallucination Rate
14.2%
461 of 3,247 dialogues
Critical Issues
23
Require immediate action
Est. Monthly Loss
$3.4K
Returns + lost sales
Industry Avg
11.8%
Fashion DTC segment
Bot claims products are "100% organic cotton" when catalog specifies cotton-polyester blend
Bot promises 60-day returns when actual policy is 30 days
The problem
Every vendor publishes "accuracy" numbers. None measure accuracy on your catalog. None have incentive to find their own failures.
Spot-checking 20 chats a week misses 99%. Systematic problems hide in plain sight for months.
Measuring your own bot is like a restaurant grading its own food. No incentive to surface failures that hurt the product narrative.
Bot updates, new products, policy changes — each can break accuracy invisibly. You find out from reviews, not dashboards.
How it works
No SDK. No developer. No 3-week onboarding. 5-min upload → ≈ 1 hour report.
Catalog (CSV or Shopify export) + chat logs from any supported vendor or custom bots via CSV/JSON.
No integration required. We accept what your platform already exports.
Every dialogue checked against your catalog and policies. Hallucinations flagged with exact quotes.
Independent LLM judge. Methodology published. Findings verified.
PDF report with exact hallucination examples, root causes, and a prioritized fix list.
Send to your team, vendor, or board. Evidence-based and reproducible.
Monthly monitoring
Applied fixes to your bot? Prove they worked with a follow-up audit. Get alerted the moment quality drops again.
Your monitoring dashboard — metrics, trend, and top issues in one place
Active Audits
3
+1 this month
Avg Hallucination Rate
12.4%
−3.2% vs last month
Issues Found
847
+124 this week
Estimated Loss Saved
$12.4K
+$3.1K vs last month
Hallucination rate over last 6 months
Most common problems found
Material misrepresentation
247Wrong return policy
156Hallucinated features
124Incorrect sizing info
98Outdated pricing
67Before vs after fixes. Q3 vs Q4. Track improvement with numbers.
When did a specific issue first appear? Trace problems back to root cause.
For internal review, due diligence, or stakeholder updates.
Real numbers from real audits. No marketing claims. No conflict of interest.
Stores audited
527
Chatbot vendors
12
Avg hallucination
11.8%
Worst category
Materials
Alhena AI
47 stores
Hallucination
6.2%
Score
92/100
Gorgias AI
89 stores
Hallucination
8.7%
Score
89/100
Intercom Fin
134 stores
Hallucination
11.2%
Score
86/100
Tidio Lyro
156 stores
Hallucination
13.8%
Score
83/100
Pricing
No tier games. Everything included. If it doesn't find issues, you get a full refund.
One-time audit
Perfect for trying us out
Monthly monitoring
Track quality over time
Money-back if not useful. Zero findings or no actionable issues — full refund.
EU merchants: reports support AI Act quality documentation. Not a Notified Body.
Need higher volume or enterprise features? Contact us
FAQ
Independent quality audit. Vendor-agnostic. Report in ≈ 1 hour.
No credit card required to see sample report